Support

Last updated: 28 September 2026

Write to us with any question, problem or suggestion about Luma.

Contact

We usually reply within two business days. When reporting a problem, please include the phone number registered to your account and, if relevant, the date and time the problem occurred, so that we can help faster.

Frequently asked questions

I bought coins but they did not appear in my balance

Open the wallet page and pull down to refresh, or close and reopen the app. Purchases usually appear within a few seconds. If the coins still do not appear after an hour, write to us with the purchase receipt from the store.

Can I get a refund for the coins I bought?

Spent coins are not refunded, because a service has been received in return. Refund requests for unspent coins are assessed under the App Store's or Google Play's own rules, and you need to submit the request directly to the store. Details are in the terms of use.

The connection dropped during a session

Charging stops at the moment the session is interrupted; no coins are deducted after that. If you experienced a problem, contact us with the date and time of the session.

I want to become an advisor

You can apply from the profile section of the app. We review applications and send the result as a notification.

I want to report a user or an advisor

Use the "Report" option available from the session, the reading request or the profile. Reports are assessed by our review team.

I want to delete my account

You can delete your account from within the app. The steps are explained on the account deletion page.

Company details

Buska Yazılım Bilgi Teknolojileri Limited Şirketi
15 Temmuz Mah. Bahar Cad. No: 61, Bağcılar / İstanbul, Türkiye
Güneşli Tax Office, tax number 1911418389