Deleting Your Account
Last updated: 28 September 2026
You can delete your Luma account at any time. This page explains how to delete it, what happens afterwards and which data is kept for how long.
Deleting from within the app
- Open the profile tab from the bottom menu of the app.
- Open the account page.
- Tap "Delete my account" and confirm.
If you cannot access the app, you can send a deletion request to info@buskayazilim.com stating the phone number registered to your account. To verify that the request is yours, we send a code to that number. Requests are completed within 30 days at the latest.
What happens after a deletion request
| When | What happens |
|---|---|
| Immediately | Your name and profile photo are hidden from other users. Your pending appointments are cancelled and their fees are refunded to your balance; your unanswered reading requests are cancelled and refunded. Appointment cancellations are not reversed even if you restore the account. |
| First 30 days | If you sign in with the same phone number, you are asked whether you want to restore your account. If you restore it, you continue where you left off with your coin balance and history. A new account cannot be created with the same number during this period. |
| After 30 days | The account is deleted permanently: your phone number, email address and name are removed, the photos you sent are deleted from storage, and your remaining coin balance is deleted and cannot be recovered. |
What is kept
- Financial records such as coin purchases, session and appointment records are kept for the period required by law (up to 10 years). Your identifying details in these records are anonymised at deletion.
- Reviews you wrote about advisors remain under the name "Luma User".
- Report records are kept for review and legal follow-up.
- For permanently banned accounts, an irreversible hash of the phone number and email is kept to prevent re-registration.
Advisor accounts
When you request deletion of an advisor account, your pending appointments are cancelled and the fees are refunded to the clients. If you have unpaid earnings, deletion is held until the earnings are paid; in that case, contact us through support.
For your other rights regarding personal data, see the privacy policy.